Custom Aire has served my home in Center City Philadelphia for more than 10 years. We are on our third multi-year service contract. The office staff is highly professional; easy to place a request, do follow up and close out the job.
It's not fun for staff to deal with I-95 traffic and the shortage of parking spaces. A number of service providers won't work in Center City any more. Custom Aire techs show up with a smile and a sense of humor regardless of what they might have experienced before getting to my house.
The improved use of technology has been a nice addition.
It's Sept 8 and we're set for the Winter.
I've been using Custom Aire for over a dozen years and have enjoyed fairly consistent service. I had a new unit installed ten years ago and have used their yearly spring/fall maintenance contracts. The service techs coming out have always been a pleasure to work with, including my most recent experience with Matthew Gallagher. He calls to let me know he is minutes away and shows up on time. Clad in booties and a mask, Matt was personable and polite and even talked to my kitties. He was thorough with the maintenance and I felt very comfortable. Jessica followed through after the visit and helpfully addressed issues I had with a new contract. She is always pleasant and helpful. As for cost, a bit on the high side but reliable and easy to schedule an appointment.
My air conditioning system broke down and Custom Aire, as always, was right there for me. Jessica is always Amazing! Responsive! and Gracious! and she set everything up for me. Matthew Gallegher is Terrific! and he did the repair. He was skillful, careful, precise, and kind. I am forever grateful for Custom Aire and their spectacular team.
I am a long time customer of Custom Aire, and every time I think they cannot top themselves, they do. It starts with Jessica, who is without fail helpful, knowledgeable and generous with her time, patience and care. I have also had the privilege to interact with Stephen, who always is so warm and takes the time to listen and assist me with any issues that arise. Today, Jon came to service my heating system, and as always, he does everything with exquisite skill, expertise, and care. The Entire Custom Aire Team Are True Stars⭐️
I just wanted to thank you and tell you how impressed I was with Joe and Zeke when they worked on my home 3826 Dartmouth Place. They were professional and did an excellent job. They went above and beyond what I feel is their job description and they should both be greatly accommodated for their outstanding work. I was very impressed and will recommend family and friends to Custom Aire and specifically recommend these two technicians.
I have not had a chance to go to your digital site to thank you. Since December 16th, 2017, I have been immersed in a large family crisis, based in health issues. In that crisis, my senior mom's original furnace (1956!) died. This happened just before unheard of freezing temperatures and between Christmas and New Year's, 2017.
I have been a Custom Aire customer for at least 15 years. Three years ago we upgraded our entire system (row house in Philadelphia). I have referred all of you to many friends over the years. I couldn't imagine asking anyone else for advice. Rich spent a lot of time evaluating the entire issue. Together we made decisions that I was comfortable with. The financial aspect of this was challenging too, and again you all were there with various financing packages. We were able to move forward smoothly, and Rich helped me navigate space heaters to keep pipes from freezing and checked on me as we got to the install. I can't thank everyone enough for the loving, professional, and kind treatment towards me. Words really can't express how I feel. Honestly, I have been rendered speechless by the way your company treats its customers. Thank you so very much.
Submitted with love,
Job was done very well under difficult, hot circumstances. Custom Aire did the job in an efficient, professional manner. We were pleased with the job.
Installers were wonderful! Polite, professional, clean, and very accommodating. I will recommend Custom Aire just because of my experience with these installers. Thank you
The installers were professional and very personable. They explained everything and answered all of my questions.
Please let everyone at Custom Aire know that the job your men did installing central air conditioning in our house was the best work I've ever seen. Our house is old, made of 18" exterior stone walls and full of complicated interior walls and floors. I don't believe any other company could have done the job. Joe and Bob rose to the challenge and found ways of getting the tubes into all the rooms, time and time again. As I look around, I am thrilled with what I see.
Their work is meticulous. Because they work in every room and every closet, there are endless possibilities for "screw-ups." There are none. The men were punctual, polite, and professional. What a team! No loud music, no yelling, no arguing. My wife and I came to think of them as family.
Coming up on the one-year anniversary of our Heater & AC install, all I can say is it was the best decision we made. From your first consultation visit to the final post installation follow-up, the thoroughness to ordering details and care during installation has resulted in our complete satisfaction in this purchase. Our heating and cooling needs over the past year, in addition to our energy cost savings, have shown us that the equipment chosen were a perfect fit for us. Thank you and your installation crew for making this a most satisfying experience.
We would just like for you to know what a great job all of you did. The installers were terrific, conscientious, diligent, and easy to work with. Thank you for sending them. I don't think I realized the extent of the repairs needed going into this, but there are really good results. For instance, our second and third floor rear rooms never had any flow, and today they are working well.
After a shake down period, we might ask for some help in balancing the system, or possibly changing the boots on one or two kitchen floor vents, but let's see what we need a week or two from now. The condenser is silent, even of stage 5. The basement unit is also so quiet that you only hear airflow noise, not the blower. And on heat, the exhaust vent is extremely quiet. We are very happy we went with Carrier. Thank you again.
Good morning. This message is to commend the high level of quality and customer service I've received from your installation team. I was dreading having the interior air conditioning system replaced in my unit, but the installers made it painless. They were professional, patient, and thoroughly respectful of my property throughout the process. During the installation, they answered all of my questions which was really helpful. They were extremely careful, cleaning up after themselves, leaving no mess or damage. I also need to compliment them. They've been enormously helpful in answering questions and overseeing the exterior installation. The tenants here have only positive comments about them because they've been so patient and accommodating. I hope you'll take the time to tell your team they're professionalism and commitment is noticed and appreciated. They're a credit to your company.